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I had a lumbar spinal fusion and was set up with Gentiva (Newberry SC) for PT. I was scheduled to have 3 months of PT and got 5 visits and they never showed back up. I called and the secretary had one of the therapist (Gary) call me back. He blamed it on my insurance...
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#1066394
The physical therapy service I received were wonderful. My complaint is about billing. An invoice posted twice to my account. The representative indicated on 2 separate occasions that it must have been a glitch in the system. The "glitch" was not corrected within 3...
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3.8
I liked
  • Physical therapy
I didn't like
  • Billing
#1017365
A cover up and liars. Don't hold your breath on the weekend as they may refuse to show up. I have been the only caregiver for a 64 year old veteran with chf. He was retaining fluid and very weak so I brought him to the ER. They admitted and kept him for a week and he...
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1.0
#1012473

Gentiva - Not what it seems

Gentiva
#1050019
1.0
Clinicians are wonderful and hard working. Management is the wolf in sheep's clothing. They could care less about how hard you work for them. They can't maintain a stable staff causing inconsistencies in caregivers to see patients. With the kindred buy out it's even worse.
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Gentiva Home Health Care Review

Gentiva
#959176
1.2
They are arrogant money grabbers. The patient comes after their egos and greed. Avoid these people. If you have Blue Cross & Blue Shield insurance, then they will be sent your way. I do not understand that one. BCBS is reputable and fair in their dealings with me as a customer, but these people ruin the whole soup.
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Gentiva Nurse Review

Gentiva
#912911
Terrible and rude nurses ! Do not use their services unless you hate your family member. The nurse Paula was extremely rude and wrong. Their oncall nurse was too busy telling a story to take care of my moms emergency . DO NOT USE THEM .
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Gentiva Manager Review

Gentiva
#869009
3.1
The clinical manager in parkersburg wv...She is unprofessional, rude and hostile.....Does not belong in this line of work!!!!! Corporate needd to termibate her immediately or record her calls so they know how she treats people on the phone!!
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This is pertaining to an individual who was recently recruited as a Sales Representative for Gentiva. This female individual has a friend, commonly known as Chubby, that works for Kennestone Hospital, Marietta GA. I was admitted to Kennestone Hospital, Marietta GA...
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Anonymous
Anonymous

Further to this individual working for GENTIVA, it's even disappointing that this individual, being a single mother of an 8 yr old boy, indulges in illicit drug use and quite ...

#1004108
Please do not use this company without doing research on the gentiva in your area, our area is Grayson GA and we are very disappointed. my dad has only been home for two days and already this company has been totally unorganized and pretty much dropped off medicine and...
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Gentiva
Gentiva
Gentiva Verified Representative

Hello, please know we take your concerns very seriously. I would like to send your comments to the faciliy administration for investigation, however, I will need more informa...

1.0
#986860
Gentiva in las Cruces NM right now is the best in town. From Customer Service to Physical Therapists, Occupational Therapist, Nurses are very compassionate, professional, and treat the patients with respect but also like one of their own family. They are committed to...
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5.0
I liked
  • Top notch professionals
#960992
I had a previous bad experience with Gentiva Sandy Springs over a year ago and did not want to use them. However, I was told that they were the only home health to accept my grandmother so I let them see my grandmother. The nurse that came out was ok but I got a call...
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I liked
  • New administrator
#948143
The Genitiva "team" of employees who visited my dad in the hospital were very misleading. One of the many half truths that I was told is that the transportation from the hospital to their facility would be covered by medicare 100%. I have received a bill from the...
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Anonymous
Anonymous

We are having used car salesmen problems with this company too

I didn't like
  • Sales tactics
#943932
My precious mother has been a heart patient with amazing fight and zeal and has had amazing care for 40 years from cardiologists, family and family Doctors and nurses. Under the advice of a Gentiva Sales person whom we knew from another place, I signed my mom up with...
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Anonymous
Ann

Who do you recommend for care?

#930548
Atlanta Billing Director stated in front of 3 staff members. "I do not care if there is a consent form or not" I will bill the patient and outstanding funds and send to collections to get Gentiva's money." "Most of the time a patient does not remember if we told them...
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Gentiva
Gentiva
Gentiva Verified Representative

Hello, I appreciate you sharing your experiences with us. We take your concerns seriously and I would like the opportunity to discuss your concerns directly. Our goal is to ...

#924659