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Atlanta Billing Director stated in front of 3 staff members. "I do not care if there is a consent form or not" I will bill the patient and outstanding funds and send to collections to get Gentiva's money." "Most of the time a patient does not remember if we told them...
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Gentiva
Gentiva
Gentiva Verified Representative

Hello, I appreciate you sharing your experiences with us. We take your concerns seriously and I would like the opportunity to discuss your concerns directly. Our goal is to ...

#924659
Some Gentiva home care employees at the Gastonia, North Carolina facility needs retraining on customer service / personal hygiene / and Sanitary Procedures. They don't wash there hands and when they do they use the kitchen sink. Why not the bathroom sink where you can...
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Anonymous
Anonymous

we are experiencing about the same. very unsatisfied also

1.3
Dallas, North Carolina
#920866
I worked for Gentiva/Kindred Healthcare for 3 months as a marketing representative. I was hired by an Area Manager who appeared very professional but one month later a new Sales Manager was hired for my division. This new Sales Manager was verbally abusive and...
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Anonymous
Anonymous

Thanks wish I had read this before we choose them for my mother but we have experienced it first hand unfortunately and it does start at the top just makes me sad we did not c...

1.0
#905357

Gentiva Manager Review

Gentiva
#869009
3.1
Details
The clinical manager in parkersburg wv...She is unprofessional, rude and hostile.....Does not belong in this line of work!!!!! Corporate needd to termibate her immediately or record her calls so they know how she treats people on the phone!!
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Customer service
Diversity of Products or Services
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Product or Service Quality
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Gentiva Home Health Care Review

Gentiva
#801645
My mother just called me very upset. She said that she was dismissed from Gentiva services because she has bugs in her house. I used to work for home health & went into houses that had bugs. I call this discrimination.
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Gentiva Hospice Service Review

Gentiva
#706262
3.0
Details
The social worker thatbwe had was rude and treated us real bad! Come to find out she was my sister in laws friend. That social worker had us leave after they took my love one away to be cremated... his death wish was deny... i would never go with this company and to deal with those kind of social worker. ..
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On Sept. 12 of 2015 I hired Gentiva (now Kindred I believe) Hospice out of Conroe, TX to provide at home services to my dad who was returning home from the hospital following pneumonia. He only qualified for hospice services based on a diagnosis of Parkinson's. We...
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Anonymous
Anonymous

I'm sorry you had this experience, it's heart breaking and very negligent! I worked Gentiva Home Health, not hospice and I will tell you Gentiva over works their nurses, it's...

KindredHealthcareCares
KindredHealthcareCares

Hello, please know we take your concerns extremely seriously. I've passed along your review to the regional administration and I would like the opportunity to discuss your con...

1.0
I didn't like
  • Coordination
  • Staff and services
  • Equipment
#901852
The Birmingham, AL Hospice branch is unprofessional and uncaring. They have their own prejudices and are very uncouth. Do not expect them to communicate with the family on any issues. They appear to lack the training and/or experience to deal with patients with...
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Anonymous
Anonymous

Hello, I appreciate you sharing your experiences with us. We take your concerns seriously. I've passed along your review to the facility administration and I would like the ...

1.0
I didn't like
  • Response
  • Staff and services
  • Employee attitude
#889366

My father was dropped after a rough patch of 3 hospital visits in a short time. This ended up to be to his benefit because we went with another company and he is doing great! They dropped him because those 3 hospital stays means to their data that they aren't doing...
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Anonymous
Anonymous

Hello, I appreciate you sharing your experiences with us. We take your concerns seriously. Our goal is to respond to you within 48 hours. Please send your contact information...

#860440
Gentiva was assigned by primary care as physical therapy provider for my parents. Seemed good at first left a lot of information concerning the therapy, then it all went in the hand basket. Scheduling was a nightmare as my parents had other Dr. appointments and...
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Anonymous
Anonymous

Hello, please know that we take these concerns very seriously and would like the opportunity to discuss them directly. I've passed along your review to the facility administr...

1.5
I liked
  • Information provided
I didn't like
  • Lack of communication
  • False statements
  • Defensive attitude
#854262
The initial intake notes specified "skilled nursing 2 times per week for 8 weeks with an additional 3 visits as necessary. They NEVER came 2 times a week. They only left additional wound care supplies if requested and then reluctantly. When they did come they barely...
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Anonymous
Anonymous

I agree, Gentiva provides the worst wound care ever. I get back to my client in a week and see that care has obviously "not" been provided properly. The wound had tripled in s...

Anonymous
Anonymous

Hello, I'm very sorry to hear about your experience. Please know that we take these concerns very seriously and would like the opportunity to discuss them directly. I've passe...

1.0
#835522
Stroke victim was suspected of wanting to commit suicide after pulling loose his PEG-tube feeding. Gentiva was called to place him into hospice and were told they had to ask the patient for permission. They did and pt. indicated he wanted to live. Patient's significant...
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Anonymous
Anonymous

Hello, I'm very sorry to hear about your experience. Please know that we take these concerns very seriously and would like the opportunity to discuss them directly. I've pas...

Anonymous
Anonymous

Hello, I'm very sorry to hear about your experience. Please know that we take these concerns very seriously and would like the opportunity to discuss them directly. I've pas...

i had complete right knee replacement 2 weeks ago. I live in the country in a very small town. My doctor recommended gentiva to come a couple weeks until I could go to a PT in town as there is only mine place in town that accepts my insurance and they were closed the...
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Anonymous
Anonymous

Hello, I'm very sorry to hear about your experience. Please know that we take these concerns very seriously, and would like the opportunity to discuss them directly. I've pass...

Carpenter, Wyoming
#824363