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Gentiva in las Cruces NM right now is the best in town. From Customer Service to Physical Therapists, Occupational Therapist, Nurses are very compassionate, professional, and treat the patients with respect but also like one of their own family. They are committed to...
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5.0
#960992
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Gentiva Home Health Care Review

They are arrogant money grabbers. The patient comes after their egos and greed. Avoid these people. If you have Blue Cross & Blue Shield insurance, then they will be sent your way. I do not understand that one. BCBS is reputable and fair in their dealings with me as a customer, but these people ruin the whole soup.
1.2
Details
Additional Fees
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#959176
I had a previous bad experience with Gentiva Sandy Springs over a year ago and did not want to use them. However, I was told that they were the only home health to accept my grandmother so I let them see my grandmother. The nurse that came out was ok but I got a call...
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I liked
  • New administrator
#948143
The Genitiva "team" of employees who visited my dad in the hospital were very misleading. One of the many half truths that I was told is that the transportation from the hospital to their facility would be covered by medicare 100%. I have received a bill from the...
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Anonymous
Anonymous

We are having used car salesmen problems with this company too

I didn't like
  • Sales tactics
#943932
My precious mother has been a heart patient with amazing fight and zeal and has had amazing care for 40 years from cardiologists, family and family Doctors and nurses. Under the advice of a Gentiva Sales person whom we knew from another place, I signed my mom up with...
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Anonymous
Ann

Who do you recommend for care?

Hartwell, Georgia
#930548
Atlanta Billing Director stated in front of 3 staff members. "I do not care if there is a consent form or not" I will bill the patient and outstanding funds and send to collections to get Gentiva's money." "Most of the time a patient does not remember if we told them...
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Gentiva
Gentiva
Gentiva Verified Representative

Hello, I appreciate you sharing your experiences with us. We take your concerns seriously and I would like the opportunity to discuss your concerns directly. Our goal is to ...

#924659
Some Gentiva home care employees at the Gastonia, North Carolina facility needs retraining on customer service / personal hygiene / and Sanitary Procedures. They don't wash there hands and when they do they use the kitchen sink. Why not the bathroom sink where you can...
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Anonymous
Anonymous

we are experiencing about the same. very unsatisfied also

1.3
Dallas, North Carolina
#920866
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Gentiva Nurse Review

Terrible and rude nurses ! Do not use their services unless you hate your family member. The nurse Paula was extremely rude and wrong. Their oncall nurse was too busy telling a story to take care of my moms emergency . DO NOT USE THEM .
Princeton, Indiana
#912911
I worked for Gentiva/Kindred Healthcare for 3 months as a marketing representative. I was hired by an Area Manager who appeared very professional but one month later a new Sales Manager was hired for my division. This new Sales Manager was verbally abusive and...
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Anonymous
Anonymous

Thanks wish I had read this before we choose them for my mother but we have experienced it first hand unfortunately and it does start at the top just makes me sad we did not c...

1.0
#905357
On Sept. 12 of 2015 I hired Gentiva (now Kindred I believe) Hospice out of Conroe, TX to provide at home services to my dad who was returning home from the hospital following pneumonia. He only qualified for hospice services based on a diagnosis of Parkinson's. We...
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Anonymous
Anonymous

I'm sorry you had this experience, it's heart breaking and very negligent! I worked Gentiva Home Health, not hospice and I will tell you Gentiva over works their nurses, it's...

KindredHealthcareCares
KindredHealthcareCares

Hello, please know we take your concerns extremely seriously. I've passed along your review to the regional administration and I would like the opportunity to discuss your con...

1.0
I didn't like
  • Staff and services
  • Equipment
  • Coordination
#901852