My precious mother has been a heart patient with amazing fight and zeal and has had amazing care for 40 years from cardiologists, family and family Doctors and nurses. Under the advice of a Gentiva Sales person whom we knew from another place, I signed my mom up with Gentiva Hospice.
They promised her cardiologist would be the "attending physician." That NEVER happened. They said the earlier you signed up people the better they do and it wasn't like it use to be (just death care). That is not true. Then they sent a VERY inexperienced nurse to our home who never answered ONE question.
He always had to call someone. He brought doctors orders ONLY from their staff doctors who never met or examined mom, and NOT ONCE consulted our cardiologist. More than once, we had unwelcome "staff" who showed up, did nothing but say hello and have me sign their pad so they could bill. It's ALL about the money - not medical care.
When mom got high fluid build up, we took her to the ER as we had before for extra lasix and a catheter to drain it. All went well in the ER, then they put her in the GENITIVA HOSPICE wing of the hospital. There they took her off all 18 of her medicines and started pumping her full of morphine (even though she had no pain) and atavan to "make her comfortable." That's ALL they do. Since her diuretics and all heart medicine were discontinued all at once, she died a fast and awful death in 3 days - drowning in her own heart fluid while I held her and tried to get help.
Friends and family were stunned at her sudden death. Had I known this is how Gentiva Hospice operates, I would NEVER have signed her up for this horrible company and this hospital death ward. I immediately cancelled this service for my still living but sick father and got him a new primary care doctor and home health visits. I pray whomever is reading this will NOT make the same mistakes.
I can't get mom back. Get your loved ones real medical care. Do they get money or some kind of points for the number of people that die in their care - or on this wing?
This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Gentiva. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Gentiva.
Check out the best and the worst companies in Hospitals, Clinics and Medical Centers category for more informed decision or compare Gentiva to other companies on our site.