2931 FL-77, Panama City, FL 32405, USA
Not resolved

The physical therapy service I received were wonderful.My complaint is about billing.

An invoice posted twice to my account. The representative indicated on 2 separate occasions that it must have been a glitch in the system. The "glitch" was not corrected within 3 weeks. No other opportunities or information is given to assist with billing issues and the representative hung up the telephone after I did not accept her explanation.

All I wanted was to understand and have the duplicate invoice removed from my account even though it was stated that I was not billed twice.

The physical therapy services I received were wonderful and this just put a bad flavor or customer service.I do have insurance but it is an HSA and since I am paying directly out of pocket, I want my account to be straight.

Review about: Gentiva Home Health Care Billing Services.

I liked: Physical therapy.

I didn't like: Billing.

Review #1017365 is a subjective opinion of a user.

Diversity of Products or Services
Price Affordability
Product or Service Quality
PRODUCT OR SERVICE Gentiva Customer Care
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

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