Manufacturer: Gentiva Category: Customer Care Clear all filters (9 of 9 reviews match)
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I found it to be true that folks who work for Gentiva are not showing up when they said they would. I have been here with my wife waiting all day to get the service promised. No phone calls, no show. I can see why Gentiva is in trouble financially. No one wants them...
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1.0
Product
Gentiva Customer Care
I didn't like
  • Lack of communication
#1071157
The physical therapy service I received were wonderful.My complaint is about billing. An invoice posted twice to my account. The representative indicated on 2 separate occasions that it must have been a glitch in the system. The "glitch" was not corrected within 3...
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3.8
Product
Gentiva Customer Care
I liked
  • Physical therapy
I didn't like
  • Billing
#1017365
Please do not use this company without doing research on the gentiva in your area, our area is Grayson GA and we are very disappointed. my dad has only been home for two days and already this company has been totally unorganized and pretty much dropped off medicine and...
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Gentiva
Gentiva
Gentiva Verified Representative

Hello, please know we take your concerns very seriously. I would like to send your comments to the faciliy administration for investigation, however, I will need more informa...

1.0
Product
Gentiva Customer Care
#986860
Atlanta Billing Director stated in front of 3 staff members."I do not care if there is a consent form or not" I will bill the patient and outstanding funds and send to collections to get Gentiva's money." "Most of the time a patient does not remember if we told them...
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Gentiva
Gentiva
Gentiva Verified Representative

Hello, I appreciate you sharing your experiences with us. We take your concerns seriously and I would like the opportunity to discuss your concerns directly. Our goal is to ...

Product
Gentiva Customer Care
#924659
My short career at Gentiva Hispice was extremely negative and very disappointing. The moral compass of a company starts at the top and unfortunately Gentiva is not an organization with high standards. Sadly, this lack of ethics is passed down to employees who are...
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Anonymous
Anonymous

Thanks wish I had read this before we choose them for my mother but we have experienced it first hand unfortunately and it does start at the top just makes me sad we did not c...

1.0
Product
Gentiva Customer Care
#905357
Gentiva was assigned by primary care as physical therapy provider for my parents. Seemed good at first left a lot of information concerning the therapy, then it all went in the hand basket. Scheduling was a nightmare as my parents had other Dr. appointments and...
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Anonymous
Anonymous

Hello, please know that we take these concerns very seriously and would like the opportunity to discuss them directly. I've passed along your review to the facility administr...

1.5
Product
Gentiva Customer Care
I liked
  • Information provided
I didn't like
  • Lack of communication
  • False statements
  • Service
#854262
The initial intake notes specified "skilled nursing 2 times per week for 8 weeks with an additional 3 visits as necessary.They NEVER came 2 times a week. They only left additional wound care supplies if requested and then reluctantly. When they did come they barely had...
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Anonymous
Anonymous

I agree, Gentiva provides the worst wound care ever. I get back to my client in a week and see that care has obviously "not" been provided properly. The wound had tripled in s...

Anonymous
Anonymous

Hello, I'm very sorry to hear about your experience. Please know that we take these concerns very seriously and would like the opportunity to discuss them directly. I've passe...

1.0
Product
Gentiva Customer Care
#835522
Gentiva was called to place him into hospice and were told they had to ask the patient for permission. They did and pt. indicated he wanted to live. Patient's significant other was a witness. 17 days later Gentiva was called a second time and with no family/friends as...
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Anonymous
Anonymous

Hello, I'm very sorry to hear about your experience. Please know that we take these concerns very seriously and would like the opportunity to discuss them directly. I've pas...

Anonymous
Anonymous

Hello, I'm very sorry to hear about your experience. Please know that we take these concerns very seriously and would like the opportunity to discuss them directly. I've pas...

Product
Gentiva Customer Care
#834513
She would not leave me alone until I assured her I wouldn't call! Of course I called and was told that person would never work in the area again because I wasn't the only person concerned about her behavior. Well, she showed up at our house less than 2 weeks later! There are so many other Hospice companies in the area, do yourself and your loved one a favor, choose any other company but Gentiva...
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Anonymous
Anonymous

I appreciate everyone taking the time to post their experiences with this company it has diffidently played a BIG part on my decision to use another company.

Anonymous
Anonymous

We've had problems too. Arrived unprepared at times, service was a little too "casual" and didn't show up on a more important appointment day when we needed it most.

Product
Gentiva Customer Care
#824235