Gentiva Hospice out of Carroll, Iowa
Stroke victim was suspected of wanting to commit suicide after pulling loose his PEG-tube feeding. Gentiva was called to place him into hospice and were told they had to ask the patient for permission.
They did and pt. indicated he wanted to live. Patient's significant other was a witness.
17 days later Gentiva was called a second time and with no family/friends as witnesses they placed him into hospice, discontinued his skilled nursing care/stroke rehabilitation without asking the patient nor informing the significant other of his change in status to "unskilled nursing care" which automatically cancelled all stroke therapy/rehabilitation. Patient died 13 days later after receiving only palliative medications (sedatives) and two days of opiates on a non-terminal patient.
Reason of review: Poor customer service.
Location: Council Bluffs, Iowa
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Hello, I'm very sorry to hear about your experience. Please know that we take these concerns very seriously and would like the opportunity to discuss them directly.
I've passed along your review to the facility administration and I would like to follow up with you personally. Please send me an email with your contact information to joy.sautter@***.com Thank you, Joy Sautter, Manager of Online Reputation, Kindred Healthcare
Hello, I'm very sorry to hear about your experience. Please know that we take these concerns very seriously and would like the opportunity to discuss them directly.
I've passed along your review to the facility administration and I would like to follow up with you personally. Please send me an email with your contact information to joy.sautter@***.com Thank you, Joy Sautter, Manager of Online Reputation, Kindred Healthcare