Gentiva/Kindred Not About Patient First
1 comment
Atlanta Billing Director stated in front of 3 staff members. "I do not care if there is a consent form or not" I will bill the patient and outstanding funds and send to collections to get Gentiva's money." "Most of the time a patient does not remember if we told them they would owe any money or not" It is Gentiva's money and who cares about what the patient says!
This is a true statement and I was appalled. Do not admit your loved ones to this type of situation.
They do not care about your loved ones! I KNOW FIRST HAND!
Reason of review: Poor customer service.
Location: Lewisville, Texas
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