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Atlanta Billing Director stated in front of 3 staff members. "I do not care if there is a consent form or not" I will bill the patient and outstanding funds and send to collections to get Gentiva's money." "Most of the time a patient does not remember if we told them they would owe any money or not" It is Gentiva's money and who cares about what the patient says!

This is a true statement and I was appalled. Do not admit your loved ones to this type of situation.

They do not care about your loved ones! I KNOW FIRST HAND!

Reason of review: Poor customer service.

Location: Lewisville, Texas

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Rheta Oyj

Hello, I appreciate you sharing your experiences with us. We take your concerns seriously and I would like the opportunity to discuss your concerns directly.

Our goal is to respond to you within 48 hours. Please send your contact information to joy.sautter@kindred.com Providing your contact information will help expedite our communication.

As an alternative, you may call our anonymous compliance hotline at 1-800-359-7412 to report your concerns. Thank you, Joy Sautter, Manager of Online Reputation, Kindred Healthcare

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